Using Oracle Configuration Manager

In this Oracle Solaris release, during an interactive installation, you will be prompted to configure the Oracle Configuration Manager and the Oracle Auto Service Request utilities for your installed system if those services are going to be installed on your system.

• Oracle Configuration Manager sends periodic data to the Oracle support organization describing a system's software configuration.

• Oracle Auto Service Request sends data to the Oracle support organization when a Fault Management Architecture (FMA) event occurs, indicating a hardware or software issue.

When performing an interactive installation, you have the following options.

• The default Support Registration installer panel provides an anonymous registration address. If you use this anonymous address or another email address with no password, anonymous system configuration will be uploaded to the Oracle support organization. But, because you did not provide your My Oracle Support login information, My Oracle Support will not receive any of your identifying customer information when information is sent about the installed system's configuration.

• You can replace the anonymous email address in the Support Configuration panel with your My Oracle Support login ID and add your My Oracle Support password. Use this option if you want to see your customer information in My Oracle Support and receive security updates. With this option, Oracle Auto Service Request will also be started.

  When customer configuration data is uploaded on a regular basis, customer support representatives can analyze this data and provide better service. For example, when you log a service request, the support representative can associate the configuration data directly with that service request. The customer support representative can then view the list of your systems and solve problems accordingly.

• If you delete the anonymous email address in the Support Configuration panel and leave that field blank, Oracle Configuration Manager will be started in a disconnected mode. No data will be sent to My Oracle Support. In this mode, the Oracle Configuration Manager can still be manually activated in order to send data. For example, if you are asked by a tech support person to provide data on your system, you could manually use Oracle Configuration Manager to provide that data.

Unless Oracle Configuration Manager is in disconnected mode, during the first reboot, an Oracle Configuration Manager service runs and attempts to register the system with the registration server. If this registration succeeds, an upload of the configuration information is performed. Also, upon successful registration, an internal scheduler is started. Thereafter, configuration data is uploaded under control of the scheduler. On subsequent reboots, configuration data is not sent as part of service startup. The service recognizes that the system is already registered and simply launches the scheduler. Scheduling may be tuned by using /usr/sbin/emCCR. See the emCCR(1M) man page and the Oracle Configuration Manager Installation and Administration Guide.

Regardless of whether you chose to allow the registration, you can still choose to register or re-register your system later with the Oracle Configuration Manager in order to facilitate future support.

You may choose to register or re-register in situations such as the following:

• You previously registered anonymously.

• You previously disconnected Oracle Configuration Manager.

• The My Oracle Support credentials could not be validated when they were entered because Oracle could not be contacted. For example, automatic registration was unable to complete due to a network proxy requirement.

You can register or re-register by using the configCCR utility (/usr/sbin/configCCR) in interactive mode. For example, run the following command to remove existing configuration specifications:

# /usr/lib/ocm/ccr/bin/configCCR -r

Then, run the following command to manually configure Oracle Configuration Manager:

# /usr/lib/ocm/ccr/bin/configCCR -a

After completing registration, you can enable the service as follows:

# svcadm enable system/ocm

Once the service is enabled, the Oracle Configuration Manager client will be restarted when the system is rebooted.

For further information about Oracle Configuration Manager and Oracle Auto Service Request, see the following:

• Appendix A, Working With Oracle Configuration Manager

• configCCR(1M) man page

• Oracle Configuration Manager Installation and Administration Guide

• http://www.oracle.com/support/policies.html

• Oracle Auto Service Request documentation at http://www.oracle.com/asr